Please be aware that the delivery times and shipping costs may vary based on the selected delivery method for your purchase. It’s important to note that during sale periods and promotions, the delivery time may be extended.

Type of delivery Cost Estimated Time
Home Delivery $ 9.99 3 to 7 Business days

Rest assured, we will keep you informed via email as soon as your package is dispatched from our warehouses. Kindly note that we regretfully do not offer deliveries to post office boxes.

Easily track and manage the status of your online purchases by accessing “My Account.” If you have an existing account, simply log in using your email address and password. For guest purchases, enter your email address and the order number you wish to check. In this case, please make sure to log in from the My Purchases section.


It is possible to update the delivery address for an order while it is still being processed in our warehouses. However, once the order is prepared for dispatch or handed over to the carrier, we are unable to make any changes to the address.

To verify the status of your order, please refer to the “My Purchases” section. If you believe there is still time to make changes, kindly contact our Customer Service team for assistance.

Rest assured, we are continuously striving to improve this process to provide you with greater convenience.

If you have had a change of mind and wish to cancel your order, you can submit a cancellation request through our help form. We will review your request and determine if cancellation is still feasible.

Please bear in mind that if your order is already prepared for shipment or has been handed over to the carrier, the cancellation will no longer be possible.

Nevertheless, please be aware that you have a 100-day window from the date of dispatch to initiate a return for any items you no longer desire.


If any of the items you purchased were unexpectedly sold out and not shipped to you, we will notify you via email. Additionally, we will refund you the amount paid for the out-of-stock items and any delivery charges using the original payment method.

We apologize for any inconvenience caused and regret that we were unable to fulfill your order completely.

We apologize if any of the items you received are not as expected. To initiate a return for an incorrect or defective item, please indicate the reason on the return form. In case you cannot locate the return form, you can download it from your purchase details. Once we receive the returned items in our warehouse, we will promptly refund you the amount paid for the items along with the shipping costs.

You have 100 days from the dispatch date of your order to make exchanges and returns. Choose the type of return that best suits your needs:

We offer convenient payment options for your online purchases:

Debit or Credit Card:
Pay for your purchases instantly using your debit card or opt to pay later with your credit card. We accept Visa, and Mastercard, providing you with flexibility and choice.

Safeguard your information and enjoy quicker checkout by using your PayPal account. Simply enter your email address and password during the payment process. Please note that you will be redirected to the PayPal page to complete your purchase. Additionally, by linking your PayPal account to your account, you can save your details for future shopping, saving you time with each transaction.

Request an invoice for your online purchases before finalizing your order. Select the option “I want to receive an invoice” and fill in your details. If you have already made your purchase and forgot to request an invoice, please contact Customer Service so that they can send you one.

To use your promotional code, please follow these steps before completing your purchase. Look for the designated field labeled “promotional code or gift card or Promo Code” where you can enter your code. Please note that only one code can be applied per purchase. If you do not see a discount applied, kindly review the promotion conditions and check the expiry date. It is possible that the code may have expired or the items you have selected may not be eligible for the specific promotion.


lavado Machine wash. The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature.
lavado Machine wash using a normal programme with a short spin. The number (30º C, 40º C, 60º C, 95º C) indicates the maximum washing temperature.
lavado Handwash at 30ºC maximum. Do not rub or wring.
lavado Do not wash.


Planchado alta temperatura Hot iron: maximum 200ºC. Cotton, linen or viscose.
Planchado temperatura media Medium iron: maximum 150ºC. Wool and polyester mixtures.
Cool iron: maximum 110ºC. Natural silk, rayon, acetate or acrylic.
No planchar Do not iron.

Dry cleaning

Información espacialistas en tintorería The letters (A, F, P) in the circles indicate the suitable product for each garment (information useful to dry cleaning specialists).
No se puede lavar en seco Do not dry clean.


Secadora Suitable for tumble drying.
No secadora Not suitable for tumble drying.
Secadora temperatura baja Tumble dry at a low temperature.
Secadora temperatura normal Tumble dry at a normal temperature.

Using bleach

lejía Bleach may be used.
lejía no permitida Bleach must not be used.

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Our dedicated Customer Care is diligently assisting you. For quicker assistance, kindly refer to our FAQ section. We sincerely appreciate your understanding and patience.

For phone support availability Monday – Sunday: 9 am – 9 pm (CST)

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Feel free to send us an email by clicking the link here. We aim to reply within 24 hours.