HELP CENTRAL

Please be aware that the delivery times and shipping costs may vary based on the selected delivery method for your purchase. It’s important to note that during sale periods and promotions, the delivery time may be extended.

Rest assured, we will keep you informed via email as soon as your package is dispatched from our warehouses. Kindly note that we regretfully do not offer deliveries to post office boxes.

Easily track and manage the status of your online purchases by accessing “My Account.” If you have an existing account, simply log in using your email address and password. For guest purchases, enter your email address and the order number you wish to check. In this case, please make sure to log in from the My Purchases section.

It is possible to update the delivery address for an order while it is still being processed in our warehouses. However, once the order is prepared for dispatch or handed over to the carrier, we are unable to make any changes to the address.

To verify the status of your order, please refer to the “My Purchases” section. If you believe there is still time to make changes, kindly contact our Customer Service team for assistance.

Rest assured, we are continuously striving to improve this process to provide you with greater convenience.

If you have had a change of mind and wish to cancel your order, you can submit a cancellation request through our help form. We will review your request and determine if cancellation is still feasible.

Please bear in mind that if your order is already prepared for shipment or has been handed over to the carrier, the cancellation will no longer be possible.

Nevertheless, please be aware that you have a 100-day window from the date of dispatch to initiate a return for any items you no longer desire.

If any of the items you purchased were unexpectedly sold out and not shipped to you, we will notify you via email. Additionally, we will refund you the amount paid for the out-of-stock items and any delivery charges using the original payment method.

We apologize for any inconvenience caused and regret that we were unable to fulfill your order completely.

We apologize if any of the items you received are not as expected. To initiate a return for an incorrect or defective item, please indicate the reason on the return form. In case you cannot locate the return form, you can download it from your purchase details. Once we receive the returned items in our warehouse, we will promptly refund you the amount paid for the items along with the shipping costs.